Privacy Policy

Information We Collect

At Nebular Rift Hotel & Suites, we collect information to provide you with stellar service and celestial comfort. This includes:

• Personal Information: Name, email address, phone number, and postal address when you make reservations
• Payment Information: Credit card details and billing information for secure transactions
• Stay Preferences: Room preferences, dietary restrictions, and special requests
• Communication Records: Correspondence with our guest services team
• Website Usage: Cookies and analytics data to improve your online experience

How We Use Your Information

Your information helps us deliver cosmic luxury experiences through:

• Processing and managing your hotel reservations and bookings
• Providing personalized services during your stay
• Communicating important information about your reservation
• Sending promotional offers and updates about our stellar amenities
• Improving our facilities and services based on guest feedback
• Ensuring security and preventing fraudulent activities
• Complying with legal requirements and regulations

Information Sharing

We respect your privacy like the vastness of space. We only share your information when:

• You provide explicit consent for sharing
• Required by law or legal processes
• Necessary for payment processing through secure third-party processors
• Essential for providing requested services (e.g., spa appointments, restaurant reservations)
• Required for emergency situations affecting guest safety

We never sell your personal information to third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies to enhance your celestial browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements and promotional content

You can manage cookie preferences through your browser settings or our cookie consent manager.

Data Security

We protect your information with cosmic-level security measures:

• SSL encryption for all data transmission
• Secure payment processing systems compliant with PCI DSS standards
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy protocols
• Limited access to personal information on a need-to-know basis
• Secure data storage with regular backups and disaster recovery plans

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability in certain circumstances
• File complaints with privacy regulators

To exercise these rights, contact our Privacy Officer at info@nebulariftzythron.info

Data Retention

We retain your personal information only as long as necessary:

• Reservation data: 7 years for accounting and tax purposes
• Guest preferences: Until you request deletion or 3 years of inactivity
• Marketing data: Until you unsubscribe or request removal
• Website analytics: Anonymized after 26 months
• Security footage: 30-90 days unless required for investigations

Contact Us

For questions about this Privacy Policy or your personal information: